Question 1

Why doesn't my Shopify payout match my sales?

Accepted Answer

Shopify payouts often don't match sales due to refunds, chargebacks, processing fees, or timing differences. Fincile automatically reconciles every order against your Stripe and PayPal payouts to find exactly where the discrepancy is.

Question 2

How do I reconcile Shopify payouts with Stripe?

Accepted Answer

Fincile connects to your Shopify orders, Stripe payouts, and PayPal transactions and automatically matches every transaction line by line, flagging any mismatches, missing payments, or duplicate charges.

Question 3

What causes Shopify payout discrepancies?

Accepted Answer

Common causes include missing payments, duplicate charges from retry logic, refund mismatches, processor fee errors, and settlement timing gaps. Fincile detects all of these automatically.